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Authors: Alan. Ted L.,Marder Nancy
Full text of the above letter to follow.
F.D. Nancy
From
: Casa Delfino
Message
: Dear. Mr/Ms. F.D. Nancy,
Sent
: Sunday, 12 April, 2009
We thank you for your e-mail and appreciate your interest in Casa Delfino Suites. In reply to your room request we would like to inform you that we have availability either in the Junior Suite, 1-Bedroom suite or 1-Bedroom apartment for the requested period:
IN: 16th May 09
OUT: 23rd May 09
NIGHTS: 7
Daily rate for the 1-Bedroom apartment is 206,00 EURO, for the 1-Bedroom suite is 242,00 EURO and for the Junior Suite is 290,00 EURO.
We won’t change you the rate on 17th May 09 like it’s shown on our web page we will keep it like it is.
If you would like to proceed on reservation, please provide us with your credit card details until 14th April 09 at 12:00 local time.
Thank you and we look forward to your reply.
With kind regards,
Stella Tsismenaki
Reservations
Full text of the above letter to follow.
1413 1/2 Kenneth Rd. #1931
Glendale, CA 91201
[email protected]
Reservations
Casa Delfino Hotel
9 Theofanus Street
73100 Chania
Crete, Greece
Email:
[email protected]
12 Apr 2009
Dear Casa Delfino hotel:
Thank you for your prompt reply. Your service is impeccable and will be noted in my folder and shown to others.
Now down to my stay for 9 nights. What about the Play I am in and the practicing of the Andy lines I must repeat in your lobby? Can that be accommodated? Or can you suggest a room I may rent to do this. (this will be for 2 hours. Re: “Is Andy there?”) This is an important production by the noted director of many musicals. That is why we are in Crete.
I look forward to Greece and enjoying my stay at your highly reommnded hotel.
Restfully,
F.D. Nancy
Full text of the above letter to follow.
—– Original Message —–
From
: CasaDelfino
To:
[email protected]
Sent
: Sunday, April 12, 2009 10:04 PM
Subject
: Re: Casa Delfino::
9 THEOFANOUS str. 73100-CHANIA-CRETE-GREECE
TEL: +30–28210–87400/93098 FAX: + 30–28210–96500
e-mail:
[email protected]
www.casadelfino.com
Dear Mr./Ms. Nancy
,
First of ail I would like to apoligize that I forgot to mention in my previous e-mail about your request in having a room or the lobby for practising your Andy line
.
We can offer you with pleasure for two hours either the meeting room or the lobby as you like
.
Please be so kind and inform us for which room category you would like us to book you in for the requested period (IN: 16th May 09 OUT: 23rd May 09 NIGHTS: 7
).
Thank you and we look foward to hear from you soon
.
With kind regards,
Stella Tsismenaki
Reservations
Full text of the above letter to follow.
1413 1/2 Kenneth Rd. #193
Glendale, CA 91201
[email protected]
Reservations
Casa Delfino Hotel
9 Theofanus Street
73100 Chania
Crete, Greece
Email:
[email protected]
14 Apr 2009
Dear Casa Del Fino Hotel.
Once again i must compliment you on your professionalism and i will note it in my folder to show others. You are an outstanding facility in the customer relations dept. I am impressed. and i wish I could tell EVEN MORE peoples & others about your hotel in Crete. Wonderful!
Now down to my stay for 9 nights May 16 May 23. I need to make clear that my line has been changed to “Is Michael there?” and “May I speak to Michael” (not Andy) Is that OK? Does that make a difference? There may be a Michael there that would be insulted but not an Andy. I am just checking to be civil. I’m really going to have to rehearse now
3 hours
every day in your lobby as this is sudden.
Please include a Mr. Roy Gum as my co-companion. How do we proceed? I am looking forward to a relaxing stay (other then the Michael lines I need to practice for 3/12 hours straight in your lobby.) The service you give me is impeccable and Highly regarded. I have already recommended your hotel to Michael, who is the new lead in the play. He may take a room too. My sea shuttle number has been changed to 612-D (not B) 17. I have been upgraded to carrier class.
So what is next? I am anxious to finally get these reservations completed. Do you have soup?
With Respects,
F.D. Nancy
Full text of the above letter to follow.
Dialogue with Casa Delfino
(latest appears in red)
From
: Casa Delfino
Sent
: Tuesday, 14 April, 2009
Message
: If you want to go ahead with this booking, please click accept below to submit credit card details through the i-escape secure system, thank you.