Onward (67 page)

Gaba, Hal*

Gale, Tony (partner),
277

GameStop,
267

Gange-Harris, Cindy (partner),
180

Gass, Michelle (senior leadership team),*
37
,
72
–
73
,
105
–
6
,
133
,
140
,
143
–
45
,
178
,
195
–
98
,
203
,
205
,
213
,
220
,
225
–
27
,
230
–
31
,
255
–
56
,
268
,
307
–
8
,
316

General Motors,
223

Genius Loves Company
album,*
21

Gentilly neighborhood, New Orleans,
199

Gibbons, Peter (senior leadership team),*
105
,
178
,
185
–
90
,
213
,
219
,
225
,
254

Gilbert, Sarah,
141

Gillett, Stephen (senior leadership team),*
177
,
205
,
225
,
266
–
69

Glass, John,
42

Glickman, David,
73

Global Fund,
203

Global Green USA,
19

Global leadership summit, Seattle, March 2008,
102
–
15

Gore, Al,
18

Gorlick, Harold,
129

Greenberg, Herb,
70
–
71

Greenberg, Marc,
65
,
326

Greenspan, Alan,
130
–
31
,
223

Grinding beans,
86
–
87
,
132
,
135
,
319

H

Hanley, Dervala (senior leadership team),*
326

Hansberry, Jeff (senior leadership team),*
317
,
325

Hay, Dub (partner),
105
,
197
,
313
–
14

Health-care benefits,
13
,
31
,
51
,
63
,
67
,
72
,
119
,
148
,
293
–
94

Heifer International,
293
–
94

Henninger, Daniel,
163

Herndon, Wanda,
28
,
46
,
51
,
60
,
100
,
143
,
195
,
225

Heydon, Scott (partner),
281
–
82
,
284

Hike for KaTREEna,
199

Hobson, Mellody (board member),*
220
,
301

Hollygrove neighborhood, New Orleans,
199

Holmes, Kalen (senior leadership team),*
325
–
26

Home Depot,
89

Hornall Anderson,
256
–
57

Hostek, Lauren,
222

Hotel Rwanda
,
18

Howell, Josh (partner),
283
–
84

Hulett, Randy,
91

Human connections.
See also
Community; Social responsibility

at core of Starbucks’ values,
5
,
13
,
23
–
24
,
117
–
18
,
190
–
91

at heart of being a merchant,
273

Jim Donald's fostering of,
20
–
21

in Milan coffee bars,
10

in mission statement,
113

partners’ generosity of spirit,
116
–
17

relevance during recession,
159

in Seven Big Moves,
107
,
320
–
21

Hurstak, Gina (partner),
207

Hyatt hotels,
18

I

IdeaStorm site,
124

Il Giornale coffee bars,
10
–
11
,
44
,
56
,
251
–
252

An Inconvenient Truth
,
18
–
19

Independent coffee houses, competition from,
212
,
277

Innovation

author's encouragement of,
28
,
32
,
87
,
110
–
11
,
175
,
240
–
42
,
261
,
315

in China,
306
–
8

Clover coffee machine,*
91
–
95
,
135
,
142
,
309
,
319

commitment to,
56
,
65

Digital Ventures business unit,
268
,
269
–
70
,
320
–
21

Frappuccino,
76
,
164
,
240

future plans for,
315
–
16

health-related,
166
–
67

Lean techniques,
281
–
85
,
321

Mastrena espresso machine,
121
–
22
,
131
–
32
,
309
,
319

Mazagran carbonated coffee drink,
239
–
40

MyStarbucksIdea.com
,
135

Pike Place Roast,*
81
–
82
,
85
–
87
,
135
,
142
–
44
,
319

“Responsibly Grown. Ethically Traded.

Proudly Served.” marking,
132
–
33

rewards program,
133
–
34
,
165
–
66
,
263

in Seven Big Moves,
107
–
8
,
319

Sorbetto,
140
–
41
,
165
,
167
–
69

Starbucks Digital Network,*
320
–
21

Starbucks Reserve coffee*

store designs,*
273
–
80
,
322

Treat Receipt,
166
,
263

VIA,*
242
–
61
,
316
,
318

Vivanno,*
167
,
190
,
233

Instant coffee.
See also
JAWS (just add water and stir); VIA

author's use during Africa trip,
246
–
47

defying the stigma of,
254
,
257
–
58

development by Don Valencia,
242
–
43

market for,
252
–
53

popularity outside the US,
259

IntranetBlog.com
,
142

J

Jakobsen, Laura,
256

Japan

gratitude for partner equity in,
17

Tokyo store as first outside North America,
16

VIA market potential in,
259

JAWS (just add water and stir).
See also
Instant coffee; VIA,
244
–
48
,
316

Jobs, Steve,
71

Johnson, Aimee (partner),
254
–
57

Johnson, Kevin (board member),*
266

Jones, Tom (partner),
247

Jumpstart literacy program,
19

K

Katzenberg, Jeffrey,
222

Kavanaugh, Amy,
143

Kekst and Company.
See also
Fingeroth, Jim,
43
–
45
,
296

Kent, Nancy (partner),
25
,
27
–
58
,
62
,
71

Kidney donation by partner,
117

Kuchinad, Chet (partner),
45
–
46
,
48
,
145
,
178
,
222

Kurtz, Ann-Marie (partner),
131
–
32

L

La Marzocco espresso machines,
121

Lamb, Harriet,
289
,
291
–
92

Lang, K. D.,
129

Layoffs,
154
,
156
,
170
–
72
,
174
,
193
,
218
,
223
,
263

Leadership conference, New Orleans, October 2008*

author's commitment to,
78
,
192
–
93

author's speeches at,
201
–
2
,
205
–
6

Bono's appearance at,
202
–
5

closing general session,
196
,
201
–
6

costs and risks of,
193
,
196

interactive galleries at,
196
–
98

New Orleans chosen as site of,
193

number of participants at,
194

significance and success of,
193
,
206
–
207

street fair during,
196

volunteer events during,*
196
,
198
–
200

Leadership summit, 2008.
See
Global leadership summit, Seattle, March 2008

Lean techniques,
219
,
281
–
86
,
298
,
309
,
321

Lear, Norman,*
210
,
222

Lee, Olden (board member),*
220
,
222

LEED certification,*
276
,
324

Lehman Brothers,
146
,
183

Levine, Jonathan,
222

Levine, Stacey,
222

Levitan, Dan,
222

LinkedIn,
321

Linnemann, Andrew (partner),
85
,
135
,
247
–
48
,
313
–
14

Linz, Doron,
222

Linz, Kai,
222

Loans to coffee farmers,
289

Lorenzi, Aldo,
273
,
275
,
280
–
81

Lorenzi, Coltelleria G.,
271
–
73

Loyalty program.
See
Rewards program

Lubars, David,
208
–
212

M

Maglaya, Ruben (partner),
327
–
28

Malanga, Mike (partner),
152
–
54
,
161
–
62
,
277

Mandelson, Peter,
264
–
65

Marinopoulos, Panos,
222

Marriott hotels,
18

Mastrena espresso machines,
121
–
22
,
131
–
32
,
309
,
319