Queenie jumped back, just in time, and her heel caught the customers toe.
The customer screamed. The manager opened his mouth to say something, though Queenie would never know what it was, because Matilda Mackie rushed around the counter and put her arm around her shoulders.
Are you all right, dear? She turned to her husband. Gordon, I dont know what this little girl was carrying, but it sounded like a ton of bricks and it shouldnt be allowed. Come, dear. Ill take you to the rest room and you can have a sit down. Gordon can see to this lady.
Gordon Mackie requested Queenies presence in his office first thing next morning. It seems to me youre not fit to be on Ironmongery, he said with his usual bluntness.
Im fit enough, just not strong enough. Queenie said defiantly. There was no chair in front of his desk and she had to stand, as if she was about to be put on a charge and thrown into the glasshouse. She didnt know what to do with her hands and clasped them loosely over her stomach. Its usually a man on Ironmongery, anyroad.
I suppose Ill just have to move you. He sighed heavily. I hadnt planned on moving staff for a while yet. Which department do you fancy?
Queenie blinked. Was she being given a choice? Anywhere would do, though Id prefer not to stay in the basement. Mr Matthews only put new staff there and they worked their way up, as it were.
Did you work your way up from the basement?
Well, no, she conceded. Mr Matthews thought Id be ideal on Childrens Clothing.
Then dont you think its about time you took your turn?
If you insist. The Wool and Fabric departments were in the basement, as well as China and Cutlery, Childrens Toys and Stationery.
A strange, almost sly smile flitted across Gordon Mackies red face. Youre a snotty little madam, arent you?
Queenie blinked again. The words werent only offensive, but there was something familiar about the way they were said.
I was expecting that something like this would happen, he went on. That you wouldnt be able to stick it out andd come crawling, asking to be transferred.
I havent come crawling. Queenie gaped. And I havent asked to be transferred, either.
You wouldve, eventually.
No, I wouldnt.
I like a girl with spirit. He winked. How dyou fancy the new Bridal Room?
Its due to open on St Valentines Day. Youll be twenty-one soon, old enough to be in charge.
Id love it, but …
But what?
I dunno. It seemed too easy. There must be a catch. One minute she was on Ironmongery, next the new Bridal Room, which all the women coveted and for which Queenie assumed she would be last in line.
All you have to do is be nice to me.
Have I been horrible?
No. But I cant recall you being nice.
I dont understand. Queenie felt bemused.
Here, let me show you. He got up from behind the desk and came and put his arm around her shoulders, as his wife had done the day before, except Mrs Mackie hadnt stroked her breast with her other hand. Thats what I mean by nice, he whispered.
She had vowed to never let anyone take advantage of her again. Queenie roughly shoved the hand away, slapped his red face, and fled.
And his wifes so nice! she wailed that night.
He sounds a beast, said a wide-eyed Laura. I wonder if she knows what he gets up to?
Perhaps she knows, but doesnt care.
Perhaps he wouldnt care if she did. Anyway, what are you going to do now?
Ive got no choice, Queenie said miserably. Ill have to leave.
Youre right, youve got no choice.
Hell give me a terrible reference, I just know.
Mm. Laura tapped her fingers thoughtfully on the arm of the chair. When you go for interview, tell them to approach Mr Matthews for a reference. Itd be best to ask him first. Do you know his address?
No, but I can find out.
Ena Heron, Ladies Footwear, knew Mr Matthewss address. Its The Nook, Wellington Avenue, Birkdale. We sent a card from all of us when his wife died, it must be about ten years ago now. Lord, I dont half miss him! she said with feeling.
That night, Queenie wrote Mr Matthews a little note saying she was about to apply for a new job and would he mind if he was asked for a reference?
His reply came by return of post. He wasnt surprised she was leaving. Hed heard about the incident with the fire basket I have my spies and thought it disgraceful shed been put on a counter where no selling talents were required, no awareness of the customer psychology. People either want a tin bucket, or they dont. He would be pleased to supply a reference, but could do even better than that.
… If you wish, I will contact my old friend, Miss Patricia James, who is Personnel Manager at Frederick & Hughes in Liverpool known locally as Freddys and recommend she give you a job. Perhaps you would let me know if this suits you. (I worked in Freddys for over twenty years, starting in the stock room. I was just about to be made assistant manager, when the managers job in Herriots became vacant. Ive often felt sorry that I took it.) Freddys! Laura breathed when she read the letter. Its a beautiful shop. The architectures Victorian, so Roddy said. We had lunch in the restaurant only a few days before he went into the Army. There was a man playing a white grand piano and you should have seen the chandeliers, three of them, like cascades of diamonds. She paused a moment, her face very still, remembering. You were here then, Queenie. I asked Vera to look after you and Hester. The manager no, I think he was the owner I cant recall his name, but he sent us a bottle of wine. He was terribly nice, very handsome. Im sure youd enjoy working there.
Laura, whats customer psychology?
Ive no idea. Ask Gus, hes more likely to know than me.
Miss Patricia James was fiftyish, beautifully slim and terribly smart. She wore a black, pin-striped costume with a frilly white blouse underneath, and a pearl necklace and earrings. An overwhelmed Queenie tried hard not to show how nervous she felt as she faced Miss James in her rather cramped little office on the sixth floor of Frederick & Hughes. Queenie had worn her best black coat for the interview, a white angora beret with gloves to match, and her highest heels. She had brushed her creamy hair till it shone and felt she looked her best.
You obviously made an impression on Richard Matthews, Miss James said. He wrote, praising you to the skies. You want to leave Herriots, he said, and I was to snap you up before another big shop got to you first. Mind you, she smiled, Richard always had a weakness for a pretty face, though thats as far as it went. I understand the new manager of Herriots isnt quite so restrained.
How did you know? Queenie gasped.
These things get around. Did he make a pass at you?
Yes, Queenie said indignantly.
Well, you werent the first. From what I hear, no woman under thirty is safe from Gordon Mackies roving hands. Now, Im going to give you a form to fill in.
Stay where you are and Ill leave you in peace. I have one or two things to do in the shop.
Queenie quickly completed the form in her small, neat handwriting. She sat, twiddling her thumbs, taking in the dark green filing cabinets, the faded carpet, the Venetian blinds, through which she could see flakes of snow being blown around outside. Miss Jamess camel swagger coat hung on a satin hanger behind the door, a pair of suede gloves poking out of one of the pockets, and there was a beige velvet hat with a speckled feather on top of a filing cabinet.
She quite fancied a camel coat, the belted sort, except her small, trim figure suited fitted styles best. Belts made her look all bunched up, like a Christmas cracker.
She was giggling to herself at the comparison, when the door opened and a man entered the room.
I was looking for Miss James, he said in a soft, gentle voice.
Shes doing something in the shop, Queenie informed him.
Excuse me, but why were you laughing? the man enquired courteously. He had the most beautiful eyes, large and brown, a touch sad, she thought, and wasnt very tall, about five feet seven. Although soberly dressed, somehow he managed to look rather flashy. Perhaps it was because his black hair was a mite too long, his grey silk suit a touch too shiny, and he was showing too much white cuff.
She noticed a pin sparkling in his pale grey tie.
I was just thinking about something funny, she explained.
Would you care to tell me what it was?
Lord, no! It was funny, but at the same time dead stupid.
I might not think it stupid.
Oh, all right. I was comparing meself to a Christmas cracker. Me shape, that is. There! Its not a bit funny, is it?
The man looked at her gravely. Youre right, its not. Why are you here?
Ive come for an interview for a job. Ive just filled in the form. Do you work here?
Yes. Goodbye, Miss …? He raised his eyebrows questioningly.
Tate. Queenie Tate.
Queenie Tate, the man repeated as he closed the door.
Did you get it? Laura demanded the minute Queenie came in.
I dont know, Miss James is going to write to me. I think, I hope, I made a good impression, and I filled in a form and put that I understood customer psychology. Oh, and I met this smashing chap, incredibly good-looking, though awfully old, at least forty. I should have asked his name. He looked sort of foreign and reminded me of Charles Boyer. Shed been unable to get the man out of her mind all the way home on the tram. Hed brought with him an all-enveloping warmth that had made her feel at ease straight away. She hoped shed meet him again when if she got a job at Frederick & Hughes.
Now were both waiting for letters. I filled in a form too, for the Education Training Scheme. Im still waiting to hear if theyll have me.
Queenies letter came first. Miss James requested that she commence work a week on Monday. She gave in her notice at Herriots in writing, putting it on Gordon Mackies desk when she knew he was at lunch, feeling sorry, but at the same time excited that she was about to start work in a shop four times as big and posher than Herriots by a mile.
On the day of the interview, after shed left Miss Jamess office on the sixth floor, shed taken a look around the floors below on her way down the circular marble staircase, starting with the restaurant, where she treated herself to a cup of coffee and admired the three dazzling chandeliers suspended from the ornate ceiling, the satinwood walls and the stained glass peacocks in the enormous windows. She was disappointed that no one was playing the white grand piano.
The Furniture department was on the fourth floor and she was impressed by the elegant bedroom and dining room furniture and big, cushiony three-piece suites that stretched as far as the eye could see Herriots were having difficulty getting the same department fully-stocked, factories were only slowly getting back into production following the war.
A male assistant approached and regarded her hopefully. Can I help you, Miss?
He was very old with rheumy eyes.
Not really. I was just wondering where all this lovely furniture came from so soon after the war?
Mainly South America, Miss. Youll find some very nice jewellery on the ground floor from the same place, handbags and gloves too. Mr Theo has a cousin who owns a shipping company in Greece. Its him who fetches the stuff. Same with carpets from India and rugs from Persia. Were very lucky in Freddys, not like some shops, still waiting for the same goods to come in.
Whos Mr Theo?
The owner of Freddys, Miss.
Thank you for the information.
Its a pleasure, Miss. He gave her a little, old-fashioned bow.
She gave Kitchenware, Household Linens, Curtains and the small electrical section only a cursory look. The same with Gentlemens and Childrens Clothing on the floor below, where goods were merely more plentiful and more expensive than in Herriots. She went down another flight of the circular stairs to the thickly carpeted, rosily lit second floor. Ladies Exclusive Fashions
proclaimed the sign over the door. The air smelt sweet and flowery and a number of well-dressed women were searching through the racks of clothes, pausing occasionally in front of one of the gold-framed swing mirrors to hold one of the delectable garments against them, before deciding whether or not to try it on. A few bored-looking men occupied some of the cream upholstered chairs, waiting for their partners to make up their minds. There was a large bridal section, another devoted to evening wear, a room within a room containing furs.
The furthest wall was a series of narrow recesses, individually lit, just big enough to hold a single plaster mannequin, each wearing a spectacular outfit: a mink coat, a sable jacket over a soft brown jersey frock, a severe black cocktail frock softened by a spangled lace bolero, a slinky white evening frock with narrow shoulder straps encrusted with diamonds. Queenie paused in front of a powder blue bouclé costume, the skirt gently flared, the fitted top completely plain except for a collar faced with paler blue silk.
She desired it instantly. It would make a perfect going-away outfit for when she married Jimmy. Laura had offered to make her a wedding dress, so it wouldnt hurt to splash out on a costume to go away in where to, she had no idea. Jimmy wasnt due to be demobbed until March and they hadnt got round to discussing the honeymoon in their letters.
The clothes in the recesses didnt show a price. Queenie knew for a fact that Jaeger costumes cost as much as thirteen guineas, more than three weeks wages.
But Ill only get married once, she reasoned. Unlike a wedding dress, a costume could be worn over and over again. It would be perfect if she was invited to a christening or someone elses wedding. She could think of a dozen reasons why she should buy the costume, and not a single one why she should not.
How much is the blue costume over there? she asked an exquisitely made-up blonde assistant who was watching her with interest.