Authors: Neal Stephenson
The billboard is a classic, a chestnut, not a figment of some fleeting Mafia promotional campaign. It is a statement, a monument built to endure. Simple and dignified. It shows Uncle Enzo in one of his spiffy Italian suits. The pinstripes glint and flex like sinews. The pocket square is luminous. His hair is perfect, slicked back with something that never comes off, each strand cut off straight and square at the end by Uncle Enzo's cousin, Art the Barber, who runs the second-largest chain of low-end haircutting establishments in the world. Uncle Enzo is standing there, not exactly smiling, an avuncular glint in his eye for sure, not posing like a model but standing there like your uncle would, and it says
The Mafia
you've got a friend in The Family!
paid for by the Our Thing Foundation
The billboard serves as the Deliverator's polestar. He knows that when he gets to the place on CSV-5 where the bottom corner of the billboard is obscured by the pseudo-Gothic stained-glass arches of the local Reverend Wayne's Pearly Gates franchise, it's time for him to get over into the right lanes where the retards and the bimbo boxes poke along, random, indecisive, looking at each passing franchise's driveway like they don't know if it's a promise or a threat.
He cuts off a bimbo box—a family minivan—veers past the Buy 'n' Fly that is next door, and pulls into CosaNostra Pizza #3569. Those big fat contact patches complain, squeal a little bit, but they hold on to the patented Fairlanes, Inc. high-traction pavement and guide him into the chute. No other Deliverators are waiting in the chute. That is good, that means high turnover for him, fast action, keep moving that 'za. As he scrunches to a stop, the electromechanical hatch on the flank of his car is already opening to reveal his empty pizza slots, the door clicking and folding back in on itself like the wing of a beetle. The slots are waiting. Waiting for hot pizza.
And waiting. The Deliverator honks his horn. This is not a nominal outcome.
Window slides open. That should never happen. You can look at the three-ring binder from CosaNostra Pizza University, cross-reference the citation for
window, chute, dispatcher's
, and it will give you all the procedures for that window—and it should never be opened. Unless something has gone wrong.
The window slides open and—you sitting down?—
smoke
comes out of it. The Deliverator hears a discordant beetling over the metal hurricane of his sound system and realizes that it is a smoke alarm, coming from inside the franchise.
Mute button on the stereo. Oppressive silence—his eardrums uncringe—the window is buzzing with the cry of the smoke alarm. The car idles, waiting. The hatch has been open too long, atmospheric pollutants are congealing on the electrical contacts in the back of the pizza slots, he'll have to clean them ahead of schedule, everything is going exactly the way it shouldn't go in the three-ring binder that spells out all the rhythms of the pizza universe.
Inside, a football-shaped Abkhazian man is running to and fro, holding a three-ring binder open, using his spare tire as a ledge to keep it from collapsing shut; he runs with the gait of a man carrying an egg on a spoon. He is shouting in the Abkhazian dialect; all the people who run CosaNostra pizza franchises in this part of the Valley are Abkhazian immigrants.
It does not look like a serious fire. The Deliverator saw a real fire once, at the Farms of Merryvale, and you couldn't see anything for the smoke. That's all it was: smoke, burbling out of nowhere, occasional flashes of orange light down at the bottom, like heat lightning in tall clouds. This is not that kind of fire. It is the kind of fire that just barely puts out enough smoke to detonate the smoke alarms. And he is losing time for this shit.
The Deliverator holds the horn button down. The Abkhazian manager comes to the window. He is supposed to use the intercom to talk to drivers, he could say anything he wanted and it would be piped straight into the Deliverator's car, but no, he has to talk face to face, like the Deliverator is some kind of fucking ox cart driver. He is red-faced, sweating, his eyes roll as he tries to think of the English words.
“A fire, a little one,” he says.
The Deliverator says nothing. Because he knows that all of this is going onto videotape. The tape is being pipelined, as it happens, to CosaNostra Pizza University, where it will be analyzed in a pizza management science laboratory. It will be shown to Pizza University students, perhaps to the very students who will replace this man when he gets fired, as a textbook example of how to screw up your life.
“New employee—put his dinner in the microwave—had foil in it—boom!” the manager says.
Abkhazia had been part of the Soviet fucking Union. A new immigrant from Abkhazia trying to operate a microwave was like a deep-sea tube worm doing brain surgery. Where did they get these guys? Weren't there any Americans who could bake a fucking pizza?
“Just give me one pie,” the Deliverator says.
Talking about pies snaps the guy into the current century. He gets a grip. He slams the window shut, strangling the relentless keening of the smoke alarm.
A Nipponese robot arm shoves the pizza out and into the top slot. The hatch folds shut to protect it.
As the Deliverator is pulling out of the chute, building up speed, checking the address that is flashed across his windshield, deciding whether to turn right or left, it happens. His stereo cuts out again—on command of the onboard system. The cockpit lights go red.
Red
. A repetitive buzzer begins to sound. The LED readout on his windshield, which echoes the one on the pizza box, flashes up: 20:00.
They have just given the Deliverator a twenty-minute-old pizza. He checks the address; it is twelve miles away.
2
The Deliverator lets out an involuntary roar and puts the hammer down. His emotions tell him to go back and kill that manager, get his swords out of the trunk, dive in through the little sliding window like a ninja, track him down through the moiling chaos of the microwaved franchise and confront him in a climactic thick-crust apocalypse. But he thinks the same thing when someone cuts him off on the freeway, and he's never done it—yet.
He can handle this. This is doable. He cranks up the orange warning lights to maximum brilliance, puts his headlights on autoflash. He overrides the warning buzzer, jams the stereo over to Taxiscan, which cruises all the taxi-driver frequencies listening for interesting traffic. Can't understand a fucking word. You could buy tapes, learn-while-you-drive, and learn to speak Taxilinga. It was essential, to get a job in that business. They said it was based on English but not one word in a hundred was recognizable. Still, you could get an idea. If there was trouble on this road, they'd be babbling about it in Taxilinga, give him some warning, let him take an alternate route so he wouldn't get
he grips the wheel
stuck in traffic
his eyes get big, he can feel the pressure driving
them back
into his skull
or caught behind a mobile home
his bladder is very full
and deliver the pizza
Oh, God oh, God
late
22:06 hangs on the windshield; all he can see, all he can think about is 30:01.
The taxi drivers are buzzing about something. Taxilinga is mellifluous babble with a few harsh foreign sounds, like butter spiced with broken glass. He keeps hearing “fare.” They are always jabbering about their fucking fares. Big deal. What happens if you deliver your fare
late
you don't get as much of a tip? Big deal.
Big slowdown at the intersection of CSV-5 and Oahu Road, per usual, only way to avoid it is to cut through The Mews at Windsor Heights.
TMAWHs all have the same layout. When creating a new Burbclave, TMAWH Development Corporation will chop down any mountain ranges and divert the course of any mighty rivers that threaten to interrupt this street plan—ergonomically designed to encourage driving safety. A Deliverator can go into a Mews at Windsor Heights anywhere from Fairbanks to Yaroslavl to the Shenzhen special economic zone and find his way around.
But once you've delivered a pie to every single house in a TMAWH a few times, you get to know its little secrets. The Deliverator is such a man. He knows that in a standard TMAWH there is only one yard—one yard—that prevents you from driving straight in one entrance, across the Burbclave, and out the other. If you are squeamish about driving on grass, it might take you ten minutes to meander through TMAWH. But if you have the balls to lay tracks across that one yard, you have a straight shot through the center.
The Deliverator knows that yard. He has delivered pizzas there. He has looked at it, scoped it out, memorized the location of the shed and the picnic table, can find them even in the dark—knows that if it ever came to this, a twenty-three-minute pizza, miles to go, and a slowdown at CSV-5 and Oahu—he could enter The Mews at Windsor Heights (his electronic delivery-man's visa would raise the gate automatically), scream down Heritage Boulevard, rip the turn onto Strawbridge Place (ignoring the DEAD END sign and the speed limit and the CHILDREN PLAYING ideograms that are strung so liberally throughout TMAWH), thrash the speed bumps with his mighty radials, blast up the driveway of Number 15 Strawbridge Circle, cut a hard left around the backyard shed, careen into the backyard of Number 84 Mayapple Place, avoid its picnic table (tricky), get into their driveway and out onto Mayapple, which takes him to Bellewoode Valley Road, which runs straight to the exit of the Burbclave. TMAWH security police might be waiting for him at the exit, but their STDs, Severe Tire Damage devices, only point one way—they can keep people out, but not keep them in.
This car can go so fucking fast that if a cop took a bite of a doughnut as the Deliverator was entering Heritage Boulevard, he probably wouldn't be able to swallow it until about the time the Deliverator was shrieking out onto Oahu.
Thunk
. And more red lights come up on the windshield: the perimeter security of the Deliverator's vehicle has been breached.
No. It can't be.
Someone is shadowing him. Right off his left flank. A person on a skateboard, rolling down the highway right behind him, just as he is laying in his approach vectors to Heritage Boulevard.
The Deliverator, in his distracted state, has allowed himself to get pooned. As in harpooned. It is a big round padded electromagnet on the end of an arachnofiber cable. It has just thunked onto the back of the Deliverator's car, and stuck. Ten feet behind him, the owner of this cursed device is surfing, taking him for a ride, skateboarding along like a water skier behind a boat.
In the rearview, flashes of orange and blue. The parasite is not just a punk out having a good time. It is a businessman making money. The orange and blue coverall, bulging all over with sintered armorgel padding, is the uniform
of a Kourier. A Kourier from RadiKS, Radikal Kourier Systems. Like a bicycle messenger, but a hundred times more irritating because they don't pedal under their own power—they just latch on and slow you down.
Naturally. The Deliverator was in a hurry, flashing his lights, squealing his contact patches. The fastest thing on the road. Naturally, the Kourier would choose him to latch onto.
No need to get rattled. With the shortcut through TMAWH, he will have plenty of time. He passes a slower car in the middle lane, then cuts right in front of him. The Kourier will have to unpoon or else be slammed sideways into the slower vehicle.
Done. The Kourier isn't ten feet behind him anymore—he is right there, peering in the rear window. Anticipating the maneuver, the Kourier reeled in his cord, which is attached to a handle with a power reel in it, and is now right on top of the pizza mobile, the front wheel of his skateboard actually underneath the Deliverator's rear bumper.
An orange-and-blue-gloved hand reaches forward, a transparent sheet of plastic draped over it, and slaps his driver's side window. The Deliverator has just been stickered. The sticker is a foot across and reads, in big orange block letters, printed backward so that he can read it from the inside.
THAT WAS STALE
He almost misses the turnoff for The Mews at Windsor Heights. He has to jam the brakes, let traffic clear, cut across the curb lane to enter the Burbclave. The border post is well lighted, the customs agents ready to frisk all comers—cavity-search them if they are the wrong kind
of people—but the gate flies open as if by magic as the security system senses that this is a CosaNostra Pizza vehicle, just making a delivery, sir. And as he goes through, the Kourier—that tick on his ass—waves to the border police! What a prick! Like he comes in here all the time!
He probably does come in here all the time. Picking up important shit for important TMAWH people, delivering it to other FOQNEs, Franchise-Organized Quasi-National Entities, getting it through customs. That's what Kouriers do. Still.
He's going too slow, lost all his momentum, his timing is off. Where's the Kourier? Ah, reeled out some line, is following behind again. The Deliverator knows that this jerk is in for a big surprise. Can he stay on his fucking skateboard while he's being hauled over the flattened remains of some kid's plastic tricycle at a hundred kilometers? We're going to find out.
The Kourier leans back—the Deliverator can't help watching in the rearview—leans back like a water skier, pushes off against his board, and swings around beside him, now traveling abreast with him up Heritage Boulevard and
slap
another sticker goes up, this one on the windshield! It says
SMOOTH MOVE, EX-LAX
The Deliverator has heard of these stickers. It takes hours to get them off. Have to take the car into a detailing place, pay trillions of dollars. The Deliverator has two things on his agenda now: He is going to shake this street scum, whatever it takes, and deliver the fucking pizza all in the space of
24:23
the next five minutes and thirty-seven seconds.
This is it—got to pay more attention to the road—he swings into the side street, no warning, hoping maybe to whipsaw the Kourier into the street sign on the corner. Doesn't work. The smart ones watch your front tires, they see when you're turning, can't surprise them. Down Strawbridge Place! It seems so long, longer than he remembered—natural when you're in a hurry. Sees the glint of cars up ahead, cars parked sideways to the road—these must be parked in the circle. And there's the house. Light blue vinyl clapboard two-story with one-story garage to the side. He makes that driveway the center of his universe, puts the Kourier out of his mind, tries not to think about Uncle Enzo, what he's doing right now—in the bath, maybe, or taking a crap, or making love to some actress, or teaching Sicilian songs to one of his twenty-six granddaughters.
The slope of the driveway slams his front suspension halfway up into the engine compartment, but that's what suspensions are for. He evades the car in the driveway—must have visitors tonight, didn't remember that these people drove a Lexus—cuts through the hedge, into the side yard, looks for that shed, that shed he absolutely must not run into
it's not there, they took it down
next problem, the picnic table in the next yard
hang on, there's a fence, when did they put up a fence?
This is no time to put on the brakes. Got to build up some speed, knock it down without blowing all this momentum. It's just a four-foot wooden thing.
The fence goes down easy, he loses maybe ten percent of his speed. But strangely, it looked like an
old
fence, maybe he made a wrong turn somewhere—he realizes, as he catapults into an empty backyard swimming pool.
If it had been full of water, that wouldn't have been so bad, maybe the car would have been saved, he wouldn't owe CosaNostra Pizza a new car. But no, he does a Stuka into the far wall of the pool, it sounds more like an explosion than a crash. The airbag inflates, comes back down
a second later like a curtain revealing the structure of
his new life: he is stuck in a dead car in an empty pool
in a TMAWH, the sirens of the Burbclave's security police are approaching, and there's a pizza behind his head,
resting there like the blade of a guillotine, with 25:17
on it.
“Where's it going?” someone says. A woman.
He looks up through the distorted frame of the window, now rimmed with a fractal pattern of crystallized safety glass. It is the Kourier talking to him. The Kourier is not a man, it is a young woman. A fucking teenaged girl. She is pristine, unhurt. She has skated right down into the pool, she's now oscillating back and forth from one side of the pool to the other, skating up one bank, almost to the lip, turning around, skating down and across and up the opposite side. She is holding her poon in her right hand, the electromagnet reeled up against the handle so it looks like some kind of a strange wide-angle intergalactic death ray. Her chest glitters like a general's with a hundred little ribbons and medals, except each rectangle is not a ribbon, it is a bar code. A bar code with an ID number that gets her into a different business, highway, or FOQNE.
“Yo!” she says. “Where's the pizza going?”
He's going to die and she's
gamboling
.
“White Columns. 5 Oglethorpe Circle,” he says.
“I can do that. Open the hatch.”
His heart expands to twice its normal size. Tears come to his eyes. He may live. He presses a button and the hatch opens.
On her next orbit across the bottom of the pool, the Kourier yanks the pizza out of its slot. The Deliverator winces, imagining the garlicky topping accordioning
into the back wall of the box. Then she puts it sideways under her arm. It's more than a Deliverator can stand to watch.
But she'll get it there. Uncle Enzo doesn't have to apologize for ugly, ruined, cold pizzas, just late ones.
“Hey,” he says, “take this.”
The Deliverator sticks his black-clad arm out the shattered window. A white rectangle glows in the dim backyard light: a business card. The Kourier snatches it from him on her next orbit, reads it. It says
On the back is gibberish explaining how he may be reached: a telephone number. A universal voice phone locator code. A P.O. box. His address on half a dozen electronic communications nets. And an address in the Metaverse.
“Stupid name,” she says, shoving the card into one of a hundred little pockets on her coverall.
“But you'll never forget it,” Hiro says.
“If you're a hacker . . .”
“How come I'm delivering pizzas?”
“Right.”
“Because I'm a freelance hacker. Look, whatever your name is—I owe you one.”
“Name's Y.T.,” she says, shoving at the pool a few times with one foot, building up more energy. She flies out of the pool as if catapulted, and she's gone. The smartwheels of her skateboard, many, many spokes extending and retracting to fit the shape of the ground, take her across the lawn like a pat of butter skidding across hot Teflon.