Emotional Intelligence 2.0

WHEN REASON AND FEELING COLLIDE

YOUR JOURNEY

Triggers and Emotional Hijackings

Sizing Up the Whole Person

The Impact of EQ

Self-Awareness

What Self-Awareness Looks Like

What a Lack of Self-Awareness Looks Like

Self-Management

What Self-Management Looks Like

What a Lack of Self-Management Looks Like

Social Awareness

What Social Awareness Looks Like

What a Lack of Social Awareness Looks Like

Relationship Management

What Relationship Management Looks Like

What a Lack of Relationship Management Looks Like

MY EQ ACTION PLAN

1 - Quit Treating Your Feelings as Good or Bad

2 - Observe the Ripple Effect from Your Emotions

3 - Lean into Your Discomfort

4 - Feel Your Emotions Physically

5 - Know Who and What Pushes Your Buttons

6 - Watch Yourself Like a Hawk . . .

7 - Keep a Journal about Your Emotions

8 - Don’t Be Fooled by a Bad Mood

9 - Don’t Be Fooled by a Good Mood, Either

10 - Stop and Ask Yourself Why You Do the Things You Do

11 - Visit Your Values

12 - Check Yourself

13 - Spot Your Emotions in Books, Movies, and Music

14 - Seek Feedback

15 - Get to Know Yourself under Stress

1 - Breathe Right

2 - Create an Emotion vs. Reason List

3 - Make Your Goals Public

4 - Count to Ten

5 - Sleep On It

6 - Talk To a Skilled Self-Manager

7 - Smile and Laugh More

8 - Set Aside Some Time in Your Day for Problem Solving

9 - Tāke Control of Yoūr Self-Tālk

10 - Visualize Yourself Succeeding

11 - Clean Up Your Sleep Hygiene

12 - Focus Your Attention on Your Freedoms, Rather than Your Limitations

13 - Stay Synchronized

14 - Speak to Someone Who is Not Emotionally Invested in Your Problem

15 - Learn a Valuable Lesson from Everyone You Encounter

16 - Put a Mental Recharge into Your Schedule

17 - Accept That Change is Just around the Corner

1 - Greet People by Name

2 - Watch Body Language

3 - Make Timing Everything

4 - Develop a Back-pocket Question

5 - Don’t Take Notes at Meetings

6 - Plan Ahead for Social Gatherings

7 - Clear Away the Clutter

8 - Live in the Moment

9 - Go on a 15-minute Tour

10 - Watch EQ at the Movies

11 - Practice the Art of Listening

12 - Go People Watching

13 - Understand the Rules of the Culture Game

14 - Test for Accuracy

15 - Step into Their Shoes

16 - Seek the Whole Picture

17 - Catch the Mood of the Room

1 - Be Open and Be Curious

2 - Enhance Your Natural Communication Style

3 - Avoid Giving Mixed Signals

4 - Remember the Little Things That Pack a Punch

5 - Take Feedback Well

6 - Build Trust

7 - Have an “Open-door” Policy

8 - Only Get Mad on Purpose

9 - Don’t Avoid the Inevitable

10 - Acknowledge the Other Person’s Feelings

11 - Complement the Person’s Emotions or Situation

12 - When You Care, Show It

13 - Explain Your Decisions, Don’t Just Make Them

14 - Make Your Feedback Direct and Constructive

15 - Align Your Intention with Your Impact

16 - Offer a “Fix-it” Statement during a Broken Conversation

17 - Tackle aTough Conversation

“All sentient beings possess awareness, but among them human beings possess great intelligence. Subject to a constant stream of positive and negative thoughts and emotions, what distinguishes us as human beings is that we are capable of positive change.
Emotional Intelligence 2.0
succinctly explains how to deal with emotions creatively and employ our intelligence in a beneficial way.”

 

“A fast read with compelling anecdotes and good context in which to understand and improve your score.”

 

“Surveys of 500,000 people on the role of emotions in daily life have enabled the authors to hone EQ assessment to a 28-question online survey that can be completed in seven minutes.”

 

“Read worthy strategies for improving emotional intelligence skills make this our how-to book of the week. It’s nice to know that average IQ doesn’t limit a person to average performance. And who can resist an online quiz with instant feedback?”

 

“This book gives abundant, practical findings and insights with emphasis on how to develop EQ. Research shows convincingly that EQ is more important than IQ in almost every role and many times more important in leadership roles.”

 

“Emotional intelligence is an extremely important skill to have for personal and professional success. This book is excellent and the learning included in the free online test is cutting-edge. I strongly recommend it.”

 

“My clients tend to be very successful and incredibly busy. This book delivers valuable insights without wasting time! My coaches and I have done powerful work aided by this book and the emotional intelligence test that comes with it. A fantastic combination for learning the skills that are critical to high job performance.”